Privacy Policy

Introduction

Welcome to NexaLearn's Privacy Policy. This policy outlines how we collect, use, process, and protect your personal information when you use our website and services.

At NexaLearn, we are committed to protecting your privacy and ensuring the security of your personal data. We understand the importance of privacy and are dedicated to being transparent about our data practices.

Please take time to read this Privacy Policy carefully to understand our practices regarding your personal data. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect and process various types of personal information depending on how you interact with our services. The categories of information we collect may include:

Personal Identification Information

• Name
• Email address
• Phone number (if provided)
• Educational and professional background (for course enrollment)

Technical Information

• IP address
• Browser type and version
• Operating system
• Device information
• Time zone setting
• Location data

Usage Information

• Pages visited on our website
• Time spent on each page
• Links clicked
• Course progress and completion data (for enrolled students)
• Interaction with learning materials

Communication Information

• Emails sent and received
• Inquiries submitted through our contact forms
• Survey responses
• Feedback provided

How We Collect Information

We collect information through various methods, including:

Direct Interactions

When you:

• Create an account on our website
• Enroll in a course
• Submit a contact form
• Subscribe to our newsletter
• Request information about our services
• Participate in surveys or provide feedback

Automated Technologies

Through:

• Cookies (see our Cookie Policy for more details)
• Server logs
• Analytics tools
• Tracking pixels

Third Parties

From:

• Analytics providers (e.g., Google Analytics)
• Payment processors (for course enrollments)
• Social media platforms (if you interact with our social media pages)

How We Use Your Information

We use your personal information for various purposes, including:

Service Provision

• To provide and manage our educational services
• To process course enrollments and payments
• To create and maintain your account
• To track your progress in courses
• To issue certificates upon course completion

Communication

• To respond to your inquiries and requests
• To send important updates about your courses or account
• To provide administrative information
• To send newsletters and marketing communications (with your consent)

Improvement and Development

• To analyze usage patterns and improve our website and services
• To develop new courses and features
• To enhance user experience
• To conduct research and gather feedback

Security and Compliance

• To protect our website and services from unauthorized access
• To detect and prevent fraud and abuse
• To comply with legal obligations and enforce our terms of service
• To verify your identity when necessary

Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on one or more of the following legal grounds:

• Consent: When you have given us explicit permission to process your data for specific purposes, such as sending marketing communications.
• Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as providing the courses you've enrolled in.
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided that these interests are not overridden by your rights and freedoms.
• Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.

Data Sharing and Disclosure

We may share your personal information with:

Service Providers

We work with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support services

These service providers are contractually obligated to protect your information and may only use it for the specific purposes outlined in our agreements with them.

Legal Requirements

We may disclose your information when required by law, such as:

• In response to a legal process, court order, or government request
• To protect our rights, privacy, safety, or property
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our terms

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our security measures include:

• Encryption of sensitive data
• Secure Socket Layer (SSL) technology
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection
• Data backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The duration of your relationship with us (e.g., how long you have an account or are enrolled in courses)
• Legal obligations that require us to keep data for a certain period
• Statutes of limitations for legal claims
• Operational necessity and business practices

When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access

You have the right to request copies of your personal information. We may charge a reasonable fee for providing this information.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal information, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us through the contact form on our website. We will respond to your request within 30 days.

International Data Transfers

We operate globally and may transfer your personal information to countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information to other countries, we will protect it as described in this Privacy Policy and take appropriate measures to ensure that your personal information receives an adequate level of protection in the countries to which it is transferred.

These measures may include implementing Standard Contractual Clauses approved by the European Commission for transfers from the EEA or UK, or other suitable safeguards.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and notify you of material changes as required by law.

We encourage you to review this Privacy Policy periodically to stay informed about our data practices and how we protect your information.

This Privacy Policy was last updated on April 15, 2025.